Frequently Asked Questions

How can I contact you ?

Please use our CONTACT FORM . Please allow 24-72 hours for a reply.

What file formats are included?

For crafts we always include SVG / PNG / DXF & EPS. The included files are listed on the products page. You are allowed to convert them to other formats for your own use.

What payment methods do you accept?

We accept secure payment from major debit / credit cards (Visa, MasterCard, AMEX, Discover) and also PayPal.

Are these files for commercial use ?

All files come with a commercial license (basic or extended), also free svg files, but only if you are subscribed to one of our MEMBERSHIPS. Please read this our LICIENSING TERMS for more details.

What is a ZIP files ?

ZIP is an archive file format that supports lossless data compression.
A zip file may contain one or more files or directories/folders that may have been compressed. You will need to unzip/extract file to access all file formats included.

Can I get refund ?

Due to being digital files, it’s impossible to have the product returned. Please read our REFUND POLICY page for more. We do want our customers to be 100% happy, so we will always do our best to help! Do not hesitate to contact us :)